Couples

External Procedures & Life Changes

• What legal documents do I need to get married?
• What should I do if my wedding is cancelled for financial reasons?
• What happens if I need to cancel or postpone due to health or family issues?

Feedback & Complaints

• How do you handle discrimination or safety concerns?
• Are the review pop-ups too much?
• How do I report a bad experience with a vendor?

Information Requests (Leads)

• Why can't I see the messages in my inbox?
• How do I request a quote from a vendor?
• What if a vendor isn't responding to my request?
• Why am I receiving messages from vendors I didn't contact?
• Why is the price on the profile different from the quote I received?

Planning Tools

• What tools are available to help me plan my wedding?
• Can I organise my floor plan on my phone?
• Do you offer a Wedding Gift List service?
• How does the Budgeter work?
• Why hasn't my review been validated?
• How do I download or print my guest list?

Profile Verification & Safety

• How to delete your account
• How do I update my personal information?
• How do I link my account with my partner?
• Is a specific vendor on your site reliable or "valid"?
• Can I use my profile for commercial collaborations?
• What should I do if I suspect a profile is fake or harmful?
• See all 8 articles

Promotions & Wedding Passport

• How do I use vendor promotions and discounts?
• I can't see my stamps or access the Passport link. What should I do?

Real Weddings

• How do I edit my Real Wedding if it wasn't validated?
• What are the community rules for commenting on Real Weddings?
• Why can I still see my Real Wedding after I asked to delete it?
• What is a Real Wedding and how do I get it approved?

Leads/Enquiries

• Why do some of my enquiries look the same?
• Why am I receiving inquiry requests from couples who didn't contact me directly?