Vendor - Account Support

Password Management

• Why is my account not active?

Review Management (Vendors)

• Why was my review removed?
• As a Vendor, can I delete or edit a review?
• Why is my rating not updating or why can’t I see a review?
• How to collect reviews from couples?
• Why can't wedding reviews older than two years be published?
• Why is my review waiting for validation?
• See all 13 articles

Contract Renewals

• How do I know if my contract has been renewed?
• Can I cancel the requested cancellation?
• How can I request a change in my contract?

Contract Expiration

• Why was my business contract cancelled?

Vendor Account Payments

• How do I change/update my card details?
• How do I know if my payment has been received?
• How do I get a refund for a credit balance?
• What do I do if my card payment was rejected?
• How do I change my payment method?
• What is the Promo Newsletter included in my contract?

Vendor Account Updates

• Why was my company removed without prior notice?
• Do Couples Contact Multiple Vendors?
• What are the best ways to improve my storefront?
• How can I change my vendor dashboard password?

Vendor Marketplace Content

• I cannot log into the Hitched APP?
• How long will it take to process my cancellation request?
• Why do I receive requests from couples with whom I have not had direct contact?
• Why does a "Real Wedding" keep appearing after having deleted it?
• How can I change the name of my company in the portal?
• What features are not available with the Start Pack?
• See all 7 articles

Vendor Registration Admin

• How does registration work on Hitched.co.uk?
• Top Questions regarding Vendor Leads
• Have the changes I requested been made to my storefront?
• How can I remove my company from the portal?

Vendor Marketplace - Account Management

• Tips to Improve Vendor Response Rate from Lead Inquiries
• What Information Does a Vendor Lead Include?
• How to Manage Your Vendor Services and Pricing
• How to Edit and Optimize Your Vendor Storefront
• What to Do After Receiving a Lead from a Consumer?
• How to Add Social Media Links to Your Vendor Storefront Listing
• See all 19 articles