We're introducing email login to make signing in to your Vendor account easier.
The November rollout affects accounts where multiple usernames share the same email address for the same business or storefront. If you're affected, you must add and verify an individual email address within 30 days to retain access.
If you own multiple distinct businesses or storefronts and use the same email address across them, no changes are required. You can continue signing in using your existing usernames and passwords.
Why do I need to verify my email address?
Each individual user account must have its own email address to enable email login.
If multiple usernames share the same email address for the same business, affected users must add and verify individual email addresses to retain access to their accounts.
How do I verify my email address?
- Sign in to your Vendor account using your username and password.
- Go to Storefront > Business Details.
- Find the User email field below your username.
- Enter an individual email address that isn't already linked to another username.
- Enter your current password and save your changes.
- Open the verification email sent to your new email address.
- Click the verification link.
The link is valid for 24 hours. You must click it before you can use your email address to log in.
Can I still use my username to log in?
Yes. You can continue signing in with your username and password. Once your email address is verified, you can also sign in using your verified email address and password.
What if I can't find the verification email?
Check your inbox and spam folder. If you still can't find it, sign in using your username and password, return to Storefront > Business Details, and select Resend Verification Link.
What happens if I don't verify my email address?
If your account is included in the November rollout, you have 30 days to complete the required changes.
For accounts where multiple usernames share one email address for the same business, secondary usernames that haven't completed the required changes may lose access after the deadline.
If you own multiple distinct businesses or storefronts and use the same email address across them, you're not affected by this rollout and don't need to make any changes.
If you're unsure whether your account is affected, contact us through the chat at the bottom of this page.