Vendors

Onboarding & Setup

• How do I log in and/or reset my password?
• Who can create a vendor account?
• How to fix the “Email/name already exists” error
• How do I add or verify my email address for login?
• How to manage your account notifications
• How to change your username, password, or login email
• See all 16 articles

My Storefront

• Hitched button displays a “Hitched refused to connect” error
• How to understand your Storefront analytics
• How to add a Real Wedding abroad
• How to change your main storefront photo
• How To Update Your Storefront Location
• What to do if a video is missing from your storefront
• See all 34 articles

Leads & Enquiries

• Can I delete a message or attachment after sending it?
• What happens if I don't respond to an enquiry?
• How to find and restore archived enquiries
• How to confirm a booking and identify a couple
• How to add email addresses that receive enquiries
• How to create and use Answer Templates
• See all 16 articles

Review Management

• Can a couple edit or correct their review?
• How to display review stamps on your website
• Can I delete or edit a review?
• Why was a review removed?
• Why is my rating not updating or why can’t I see a review?
• How to collect reviews from couples
• See all 11 articles